Last Updated On – 26 October 2024

Kilimanjaro has created this Privacy Policy to help you understand how we collect, use, and protect your information when you visit the Site and use our Products and services. By using the Site, you agree to allow us to collect, use, store, and transfer your information, including any information you provide about you or your children (collectively, “your information”), as described in this Privacy Policy. Please note that this means, regardless of where you live, you are giving us permission to transfer your information to, and store and process it internally, at Kilimanjaro. If you do not agree to the terms of this Privacy Policy, please refrain from providing your information and stop using the Site.

1. What Personal Information Does Kilimanjaro Collect?

We may hold information relating to you that you have provided to us while registering with us or placing an order through us, or that we may have obtained from another source (such as our distributors or from marketing organizations). This information may include, amongst other things:

  • Your name, address, telephone numbers
  • Information on how you use our products and your experience with the product
  • Information on your browsing activity when visiting ours or our distributors’ websites, domain address, and any other information collected in relation to your use of our products and services (“information”)

This information is collected regarding the Site’s visitors and registered users (i.e., individuals who purchase our Products and online services).

2. How Does Kilimanjaro Use Your Personal Information?

The information collected from you is held in accordance with applicable laws and regulations in India. It may be used by us for several purposes connected with our business operations and functions, which include:

  • Processing your orders and making deliveries
  • Verifying products purchased by you for processing any replacement or warranty claim
  • Billing you (unless you pay by another agreed method)
  • Settling accounts with those who provide related services to us
  • Dealing with requests, inquiries, complaints, and other customer care-related activities and general administrative purposes
  • Carrying out market and product analysis and marketing our products and services
  • Contacting you about our products and services or those of carefully selected third parties
  • Including your information in any directory enquiry service, subject to any objection or preference you may have indicated
  • Fulfilling any legal, governmental, or regulatory requirement
  • Conducting activities connected with the running of our business, such as personnel training, quality control, network monitoring, testing, and maintenance of systems

All personal information shared and exchanged with Kilimanjaro will remain confidential and will not be disclosed to third parties.

3. How Does Kilimanjaro Protect Children’s Privacy?

Kilimanjaro takes special care to protect the safety and privacy of children. The Site is not permissible for use by individuals under the age of 13. Additionally, we do not send email correspondence to anyone who informs us that they are under 13. Parents/guardians must supervise any web-based activity conducted by children under 13.

4. Sharing Your Information Outside India

We do not share any information outside India.

5. Protecting Your Personal Information

We take reasonable steps to ensure that personal information is stored in a secure environment protected from unauthorized access, modification, or disclosure. In case of any concerns, the privacy officer can be contacted at:

To unsubscribe from SMS, MMS, or other mobile messaging, follow the instructions in the messages you receive. Similarly, all emails you receive will include instructions to unsubscribe if you desire.

Alternatively, if you would like your name and contact information removed from Kilimanjaro’s communication list, please contact Customer Service by emailing privacy@Kilimanjaroplay.com. Note that it may take several weeks to process your request.

6. Marketing Use

We use Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) on this website. Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Kilimanjaro may use data from Google’s Interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics for understanding the Site’s audience.

7. This Policy Does Not Apply to:

  • Information collected offline (such as through a mail-in product registration card or by phone)
  • Third-party websites operated by other companies that are linked to our Online Services
  • Information given to us in a business capacity or for employment purposes

8. Return Policy

  • Exclusive Sale: Orders placed during Sale periods are not eligible for returns. However, if you have a size issue or receive a defective product, we will assist you with an exchange, subject to size availability.
  • EMI Purchases: Products purchased through EMI are not eligible for returns. However, exchanges are allowed, subject to a limit of one exchange per order and size availability.

For more information, please refer to our Return & Exchange Policy.

9. Changes to this Policy

From time to time, we may update this Privacy Policy. If we do, we will note the last date of any changes at the top of this page. For material changes that alter how we handle personal information, we will seek prior written consent from you. In all instances where your consent is necessary, we will also send an email or other communication notifying you of the changes.

Contact Information:

Kilimanjaro
70 B, Goverdhan Apartment, Pandav Nagar
Shahganj, Agra – 282010, Uttar Pradesh
Email: privacy@Kilimanjaroplay.com